Omnira Nexus Refund Policy

Last updated: September 16, 2026

This Refund Policy applies to purchases made through the Omnira Nexus store and forms part of the Omnira Nexus Terms of Service.

1. Digital Sales Are Final

Because digital products can be delivered, accessed, activated, redeemed, downloaded, or copied immediately, all completed digital sales are final and non-refundable unless an exception in this policy applies or a refund is required by law.

By completing a purchase, you acknowledge that delivery may begin immediately after payment and that the product may become non-returnable once delivered, activated, redeemed, accessed, or downloaded, to the extent permitted by applicable law.

2. Situations That Do Not Normally Qualify

A refund will not normally be issued for:

• A change of mind.
• An accidental purchase.
• Purchasing the wrong product, duration, or option.
• Failure to read the complete product description.
• Failure to meet clearly disclosed compatibility, account, region, or system requirements.
• Customer-side setup or compatibility problems that were disclosed before purchase.
• Failure or refusal to follow instructions or complete reasonable troubleshooting.
• Loss, damage, or unauthorized use caused by sharing delivered information.
• Loss of access caused by violating the Terms of Service or product rules.
• Dissatisfaction based on a feature or benefit that was not promised in the product description.
• Third-party changes outside the reasonable control of Omnira Nexus, unless the product page expressly provides coverage.

3. Potentially Eligible Cases

Omnira Nexus may provide a replacement, store credit, or refund when we verify that:

• You were charged more than once for the same order.
• Payment completed but the product was never delivered.
• The delivered product was materially different from its description at the time of purchase.
• The delivered product had a defect attributable to Omnira Nexus that could not be resolved through reasonable troubleshooting.
• The applicable product-specific warranty expressly provides a remedy.
• A refund is required by applicable law.

A replacement or corrected delivery may be offered before a refund when it reasonably resolves the verified problem.

4. Request Deadline

Refund, replacement, or delivery claims must be submitted within the warranty or support period stated on the applicable product page.

If the product page does not state a specific period, the problem must be reported within 24 hours of delivery.

Missing the applicable reporting deadline may make the claim ineligible unless a later remedy is required by law.

5. How to Request Assistance

Open a ticket through the official Omnira Nexus support system and provide:

• Your SellAuth order number.
• The email address used for the order, when requested privately.
• The product purchased.
• A clear description of the problem.
• Relevant screenshots, error messages, logs, or other reasonably requested evidence.
• Reasonable cooperation with troubleshooting and verification.

Do not publish payment information, credentials, keys, or other sensitive order details in a public channel.

Direct messages to individual staff members are not official refund requests and do not preserve a claim deadline.

6. Troubleshooting and Verification

You must allow Omnira Nexus a reasonable opportunity to investigate and resolve the reported issue.

We may verify delivery records, activation or redemption status, order information, customer communications, product requirements, and the evidence supplied with the request.

Refusing reasonable troubleshooting or failing to provide information necessary to verify the problem may result in denial of the request.

7. Trials, Credits, Coupons, and Promotions

Free trials, promotional keys, coupons, loyalty benefits, store credits, and complimentary products have no refundable cash value unless expressly stated otherwise or required by law.

If a paid order used a discount, only the amount actually paid may be considered for refund.

Store credit cannot be converted to cash unless required by law.

8. Subscription and Time-Based Products

Time-based access begins according to the activation or delivery terms stated on the product page.

Unused time, partial periods, early cancellation, failure to use the product, or customer-caused loss of access does not normally qualify for a prorated refund.

A product-specific guarantee or mandatory legal right takes precedence over this section.

9. Duplicate or Incorrect Charges

Report a duplicate or incorrect charge promptly through the official support system. Once verified, an approved correction or refund will be returned through the original payment method when reasonably possible.

Processing time after approval depends on the payment provider and financial institution.

10. Payment Disputes

Customers should contact Omnira Nexus and provide a reasonable opportunity to investigate an order problem before opening a payment dispute.

Nothing in this policy removes dispute rights provided by applicable law or the payment provider.

Knowingly concealing successful delivery, providing false information, or submitting a fraudulent claim may result in termination of service. Omnira Nexus may provide relevant order, delivery, redemption, and support records to the payment provider.

11. Refund Method and Processing

Approved refunds will be returned through the original payment method when reasonably possible. We may require additional information when necessary to process the refund securely or comply with payment-provider requirements.

Omnira Nexus controls the approval date but does not control how long a payment provider or financial institution takes to post the funds.

12. Legal Rights

Nothing in this Refund Policy excludes consumer rights, statutory warranties, chargeback rights, or other remedies that cannot legally be waived or restricted.

If a provision conflicts with applicable mandatory law, that law controls only to the extent of the conflict.

13. Contact

Refund, replacement, and delivery requests must be submitted through the official Omnira Nexus support system.

Discord: https://discord.gg/omniranexus

By completing a purchase, you acknowledge that you have reviewed and accepted this Refund Policy and the Omnira Nexus Terms of Service.